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Episode 04

Ron Knauer on There is Always Something to Prove

47 MIN · KINETIC REVENUE GROUP

Ron Knauer grew up in a small Indiana town, in a family where no one had gone to college. He went from painting parking lot lines at night to closing enterprise deals worth hundreds of millions of dollars. He and host Brad Habansky talk about the chip on his shoulder that never went away, the life-changing deal, and what four decades of chasing the next win look like from the other side.

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Full transcript
Brad Habansky00:10

Today I'm sitting down with Ron Knauer. Ron grew up blue-collar, farmers going back generations, and grandparents that never made it past the fourth grade. He and his brother were the first in his family to get a college degree. Nobody handed Ron anything, so he decided to take a seat at the table and outwork, out prepare, and out hustle everyone who thought they already had one.

Ron Knauer00:29

you know, we're down in Hilton head, she looked around, she says, Dad, would you ever imagine you had this success?

I said, not my wildest dreams, man. Not my wildest dreams. Of being a little kid growing up, you know, in Greencastle, Indiana. You know, 10,000 people.

you know, most of my relatives don't walk erect. Kind of like cavemen. you look at that and say, there's I I think I beat the odds.

Brad Habansky00:54

Ron doesn't dwell much on how he felt. He tells you what he did. That's not him holding back. It's just who he is. A guy who spent 40 years letting results speak instead of feelings. Because where he came from, you had to fight and prove yourself just to get out.

Brad Habansky01:07

Take his first real shot at a job. 73 people applied for one entry-level opening at IBM. Here's what Ron did about it.

Ron Knauer01:14

I have to do something different to stand out. And so actually I I put on my best suit I had, shined my shoes, put on the white shirt.

you know, the whole nine yards and drove to Louisville, Kentucky and sat in the office of the IBM office and I knew the hiring branch manager who it was. So I showed up at eight o'clock in the morning and I said, I'm here to see Mr. Jackson. Well he's in a meeting right now. I go, Okay, I'll wait. I said, I'm here to inquire about this position and I'll wait here. So I sat there till four thirty in the afternoon.

430. the secretary says, he'll see you now. Great. So I go in, I stand up in front of him. He's an old southern gentleman, right? He's got bib, you know, the suspenders on, leaning back, white hair. He goes, All right, you got two minutes. What do you want? And I told him, I said, you know, I'm a candidate for this position, and I came here to close the deal.

I said, I want this job more. I need it more than anybody you've interviewed. And I'll prove that to you if you give me the chance. So you can tell me today or you can tell me tomorrow if it's yes or no, but I need to know I'm getting married in 30 days, and I need this job and I want a chance. And you lean back. I don't know if you knew anything about Office Products Division and IBM. They were the sales dudes.

On the streets selling copiers, selling typewriters, door to door, knocking on doors, right? Vacuum cleaner sales, but for IBM, the blue suits and the ties, you know, it's like mad men kind of thing, right? And he goes, I'll be right back. He goes back and gets two of the sales managers, or at least both of them are 6'6, 6'7, Jerry Von Dilligan and Ken Kirchhoff. I remember today.

They said, tell them what you just told me. And I told him the same story. I said, all I want's a chance. And I want it more than anybody else. He said, call me at 8:30 in the morning. I left. And my brother lived there. So we're heading back to Cincinnati early that day, and for some reason, and they called him, he goes, You got the job.

Because I I swear to God, Brad, I wouldn't have gotten a job at IBM if I hadn't done that. And to this day,

I tried to do that in my profession.

In my sales career and what I did with customer relationships, to deal orientation, to strategy, to anything I said from a success that you targeted your success on. Said, why do the same when you can be different and win more?

Brad Habansky03:51

He got the job, and that instinct refused to be the 73rd resume in the pile, never left him. It's why he ended up closing $500 million outsourcing deals instead of painting parking lot lines. Here's our conversation.

Brad Habansky04:03

All right, Ron. Thanks for joining us. Great to see you again. How are you doing?

Ron Knauer04:07

You

too, Brad. You too, my friend. Good to see you too.

Brad Habansky04:10

so I wanted to start with I know we're two Indiana boys, you know, I'm from Muncie. You're from Green is Greencastle or is it Green yeah,

Ron Knauer04:16

Greencastle, Indiana.

Brad Habansky04:17

Greencastle. Hoosiers. So maybe talk a little bit about where you grew up and I know it it wasn't the easiest, but maybe give us a little background on how you grew up, your family and and then what got you to Ohio.

Ron Knauer04:29

Sure, sure. And first of all, thanks for having me. it's it's great to see a friend again. So yeah, grew up in a really small town, Greencastle, Indiana, it's about forty miles west in Indianapolis on interstate seventy four, I think, or seventy, whatever it is, going west to to Kansas. But yeah, a town of about ten thousand people.

You know, it was very simple living from a standpoint of very humble upbringings. The my grandparents were there, both sets of grandparents were there. my parents were born in that area as well, a long history of Knauers have resided there and have remained there for a long, long time. So very simple means my grandparents were farmers in there and actually

One one fact that my father had always told me you know, he grew up without running water and electricity until he was about ten years old. So, you know, you think about that. my father, you know, was you know, he born in nineteen thirty-three and did not have running water electricity, you can imagine the means that they had and the farmers that they had to be to survive with four boys. So lived in Greencastle for my first I'll say eight years of my life.

elementary school there and it was again something very simple my dad delivered bread door to door for a living and milk and bread at the Omore Bakery in Greencastle believe it or not and so at the time he had a chance to go to work for IBM they had a processing card processing plant in Greencastle for a long long time

took a repair job on a printing press at night. that's where he started his IBM career there in Greencastle. and at one time he had an opportunity to move to Cincinnati and small boy, small town boy. And the unique thing about my my upbringing is my grandparents did not graduate from high school. They had fourth and fifth grade educations. My parents had high school education

My brother and I, I just have one sibling, is an older brother of the first Knauers in history to have a college degree. So we're very proud of that. And so moving to Cincinnati from a small town boy to going to inner city schools in Cincinnati was quite quite the challenge and quite the change. you fought your way onto the bus and you fought your way off the bus. and so it was a little tough moving into inner cities of Cincinnati. that

didn't work too well for us. So we moved back to Greencastle and stayed there for another five or six months and then ironically moved back to Cincinnati. So moved three times in a year and moved to the west side of Cincinnati and in a predominantly blue-collar area.

and went to elementary school there and high school, played three sports in high school and really focused on baseball. And that was kind of my my gift, if you will, and enabled me to go to college and play baseball at Indiana State and Ohio State. And so with all the travel and baseball I was really behind in school and so and at that time I had had a sweetheart

for a long time. And actually she's still my sweetheart. and in two weeks it will be our forty fifth wedding anniversary. So

Brad Habansky07:37

Wow.

Ron Knauer07:37

that's a long time forty five years, but it's been well worth that and the prizes that I have are the three people behind me and s some of their children too so it it's well well worth it on that aspect. But after Ohio State

Brad Habansky07:51

so you were playing baseball at Ohio State, you got hurt, right? So w was was yeah.

Ron Knauer07:55

I did I was a catcher. I was a catcher,

you can tell by the my face, right? I was a catcher. but the so had some knee issues and at that time in you know nineteen what eighty one, eighty, arthropic surgery was nonexistent and they so anyway I had to stop playing baseball and had a knee problem and

decided to really get serious about school. I was so far behind. I was eighty credit hours behind or getting grad to graduate and I took eighty hours and four quarters and graduated from Ohio State and got married thirty days later. So there the pressure was on. The pressure was on and I think that

some of the drive and desire that I got from that was from that upbringing that I mentioned. And at the time, I even borrowed money from my parents to at me to for the engagement ring. So asked my my bride to to marry me and I I was painting lines on parking lots at night to for money. So you go to work at midnight, you get you know work till 7 a.m because you can't paint lines on parking lots where the cars are there.

so had an opportunity knew there was an opportunity at IBM for an entry very entry level position and painting lines at night got got got a little tiresome, got

Brad Habansky09:08

You got real tired of painting lines at night. That wasn't a fun j wasn't a fun job for you.

Ron Knauer09:15

couldn't get the paint off my clothes, you know, that kind of thing. But

Brad Habansky09:18

How'd you find out about the job? Was your dad still working at IBM at the time and then he and

did he know about it or were

Ron Knauer09:23

Well, the job was in Louisville. My brother also worked at IBM. So I had a kind of a little bit of an end or insights about the openings in in respective areas. And so I knew there were over seventy applicants for it. And thus I knew because of my I guess my scholastic achievements, I was probably not on top of the list. But I knew I had to do something different, unique and stand out. And

Brad Habansky09:48

So that's

when you went down

Ron Knauer09:48

So

Brad Habansky09:49

and you sat in the office for you know eight hours waiting for the guy to come in and then you you But the the question that when I was thinking about when you were telling me that story, is like what's going through your mind for eight hours there? I mean, 'cause you didn't have a smartphone, so you couldn't have been reading your your newspaper on the phone, yeah, yeah, email or

Ron Knauer10:08

Email. Right.

Brad Habansky10:10

And so w what were you doing the whole time and what what were you thinking? I mean I'm just I I don't know if you remember or not. Yeah, yeah.

Ron Knauer10:14

W i it it

w it was it was a long day. You know, people come and go. and that was the early IBM, the dark suits, white shirts,

dark ties, shine shoes, tight haircuts.

on the people coming and going. it's a true sales environment and I'm very fortunate to get hired at IBM and began that like I said thirty days before I got married and so it was long, tiresome

People asking going by young professionals, older guys, ladies, and saying, you know, do you sure you wanna wait? I said, yes, I do wanna wait. And so don't really recall the actual thoughts, but I know I was nervous as hell, for sure.

Brad Habansky10:58

do you think looking back, if you had done if you had just put your resume in like everybody else and not gone down there do you think you get the you even get considered for the job?

Ron Knauer11:09

No, I don't. I I would have been still painting lights on parking lots, but selling cars or suing something else. no, I wouldn't have been considered. I I'm sure I was on the bottom of the pile or close to the bottom. I did have some upper hand a little bit, but they knew my dad and my new and I knew my brother.

So without their performance or at least reputation of being a good person, a good IBMer, I wouldn't have had chance.

Brad Habansky11:35

yeah. What do you think about you just that you knew you had to do that and that you were willing to do that? 'Cause not not many people would do that.

Ron Knauer11:42

I mean, actually, it came from my brother's idea. He goes, Have you ever thought about doing something really different? Because you need to stand up. And I took that as an advice, rehearsed it, heard what I was going to say, put on the blue suit, shine the shoes, cut the hair, and said, I'm gonna try it. I learned a lot by that because I instilled that in my approaches for many things, particularly through my.

my executive career and my sales career of being unique and being able to you know look back and understand what got me there and made those successes come true.

Brad Habansky12:18

so then you how long do you stay at IBM then? So you start there, what year is it when you start?

Ron Knauer12:23

In 1981, I stayed for five years. got a ri I was selling copiers and

Brad Habansky12:27

And what were you doing? What kind of roles? You said Yeah. Yeah.

Ron Knauer12:31

typewriters, and actually I was a system engineer, and for those who know me, that's a technical aspect for it. And it was the Office Products Division, and which were known as the true salesmen of IBM.

And the uniqueness of that is that where I look back on the mentors that I had in the office products division of how to do it, what to do, customer focus, how to be, you know, to have a good story. What's your story? And ensure that that value you give is within yourself. And so

successful, you know, first six years, 100% club every year, which is I was a rookie year, copy of marketing. and then I was hired away from IBM, actually, and moved to Atlanta, Georgia for NYNEX. And was in there

Brad Habansky13:17

What just real quick

then the the people that are watching this, you know, the younger people than us, they're not gonna understand what selling copiers was like. I mean, you

Ron Knauer13:27

Mm-hmm.

Brad Habansky13:27

know what I mean? I mean, because that was I mean, that was typically the when I was coming out too, the the first sales job a lot of my friends got and it because they would churn through people and you know, and they always needed people, and it was the hardest sales job in the world.

Ron Knauer13:44

It it was very difficult, very difficult. and it it was at IBM they wouldn't let you call in a customer for a year until you went through all the training, all the leadership, all the technical aspects, all the mentorship, and then they might let you go call in customer. But after the first year, then you got you got numbers to meet.

And so uniquely I took claim to being a sales plan lawyer, if you will.

So understand how you're paid. And I think you and I went through that with when we work together as well to leverage the sales plan and understand how you get to a point to achievement and quota achievement. And at IBM, that's serious thing. And if you don't make numbers, you're not there. And that's the way it should be in most sales organizations. and that's the way it is, and some more patient and some not so patient.

in getting those numbers. So I had the recognition,

You know, I had a a newborn then at that time and wanted to make some more money. as you know, Brad, I've been highly motivated by money through

Brad Habansky14:47

Yeah.

Ron Knauer14:47

my care through my career. And to be able to achieve that, yeah, to do that and my wife stay at home and we made that conscious decision that I was gonna be the the hor the money horse and she was gonna make the home a pleasant place.

Brad Habansky15:01

And then you went so then you went to Atlanta and and what was the r what was the role there?

Ron Knauer15:01

So went to Atlanta. Went to Atlanta.

I was a a corporate you know staffer, if you will, supporting mid-range systems and traveled throughout the United States, educated. It's NYNEX. It was

Brad Habansky15:13

What for what company was this? Yeah. Yeah.

Ron Knauer15:16

NYNEX Business Centers and that was part of the the PC worlds. And they're PC real sellers. Remember business land and computer land and all

Brad Habansky15:23

Yeah. Yeah.

Ron Knauer15:24

those.

And so yeah, I and actually at IBM I sold some of the very first IBM PCs. So the PC one seventy six was against the Apple, you know, computer. And so the dual floppy and the green monochrome screens

Brad Habansky15:39

Yeah.

Ron Knauer15:39

and you know dot matrix printers.

Brad Habansky15:42

Yeah.

Ron Knauer15:43

It was highly advanced from copiers, but that was kind of the uniqueness of of that particular role. so and then actually I live in Cincinnati, as you know, and I was given the opportunity. We had 90 branch offices, and I was given a choice of multiple branch offices, obviously the ones on the bottom. They didn't need a replacement area manager, branch manager for the ones on the top.

And Cincinnati was one of them. And we decided we just yeah, what do we want to go back to Cincinnati or not? and

Brad Habansky16:11

Was your wife from Cincinnati too or no?

Ron Knauer16:13

we were high school sweethearts. So

Brad Habansky16:14

Okay, okay, yeah, so

Ron Knauer16:16

I guess yes. But but yeah, we went to high school together. she's from Cincinnati as well.

So we came back to Cincinnati and we we thought we were gonna be here for about a year and a half. And this is the 37th year we've been here. from there, you know, it was actually I went back to IBM and stayed for another 11 years after that, and did a lot of business development, closure, and in the outsourcing world.

And that's when you know you and I met after that and really into the services orientation of of IT and I knew that was going to be the place to be. You know, the higher margins, capabilities, what we had as an organization, put the customer first and do that in a very unique, never quit way, it panned out pretty well.

and then I was recruited to go to Hewlett Packard. And I felt I was getting somewhat stiff armed because at IBM to go into the levels of IBM to the senior executive levels. So I went to HP and stayed for eleven years at HP and had a fen

Brad Habansky17:23

Was HP was that this boat this is all before Comdisco?

Ron Knauer17:27

that's after Comdisco. Comdisco

You know, that the that's you know, the orientation towards the disaster recovery continuity leasing business, as you know that was that was a good business too, right? and so successful there.

Brad Habansky17:41

So talk to me about

why why so you left you left IBM. you felt like what, you weren't getting the opportunities to to grow there that you wanted to into leadership. Is that what is that what you wanted?

Ron Knauer17:52

true, I was I was seeking to continue up the ladder, if you will. And and I had felt that I had proven I had reached that level. I knew I had the accomplishments of many more than many others and I was being passed by. And so at that point HP came calling.

And it was a very unique and it's HP ES or the enterprise services aspect of HP. And so began doing a lot of business development for North and South America, where my global travels really started, was there. Some at IBM, but really at HP. And so had the opportunity to really work on some very, very large accounts, lead some very, very large opportunities from hundreds of

millions and billions of dollars in total outsourcing from hardware, software, services, people, you know, land, you know, assets, multiple countries, very, very you had to have 300 people on your deal team kind of thing. It's very complex, maybe two years to close the deal. And so I became known for closure and winning.

that's gets addictive.

Brad Habansky19:02

You did, I mean, the largest deal in the company's history, right? I mean, the services

Ron Knauer19:07

Yeah.

Brad Habansky19:07

side. And I don't know, your check was multi-million dollar check. the I'm assuming I'm I'm assuming I'm assuming it was

Ron Knauer19:11

Correct. Change life it's a life changer. It's a life changer.

Brad Habansky19:16

the largest check you had gotten, you know, up until then. I'm assuming.

Ron Knauer19:20

That's correct. Yes.

Brad Habansky19:21

how'd that feel? Number one, and then

What does it do to you? What how'd your life change afterwards?

Ron Knauer19:28

Well, I I I can tell you the way I felt the day before the customer side. I knew I was my wife and I were going out to dinner, I believe, or was something like that. And my people use the phrase mind numbing, brain numbing. I was sitting there and your brain was just numb because you thought about every word, every condit term is a condition, the customer, and it was just numbed your mind.

When the customer called me the next morning and said you can come pick up your contract. I was like, really? That this that just happened? And so you get the contract, you come back, I think you and and you know our other counterparts were in the office, you know, everybody's high-fiving, right? And I said, I'm gonna go home for a while.

because there was no time off doing that and you know that when you're doing big deals and transacting no time off. Seven by twenty-four. it was like you come home, you say, That's a life changer. That is a life changer where you don't have to worry about paying for college, you don't have to worry about, you know, those things that most people worry about. You got a great job, you just landed, you know, a you know, a very, very large services to the other you're gonna get paid very well for.

And you know, and I worked the comp plan based on the deal, so I maximized the earnings as well. so I took that concept and really moved that forward into the into my other roles.

Brad Habansky20:48

And your into your other roles? What what so the

so then

Like y you were saying earlier that y when you're at IBM, you're kinda always trying to move up, right? To give the next gen you know to you go up. And then now you get to this this deal that pays you a a ton of money. And you know, most people will never ever see a check like that, you know, let alone let alone one for one deal.

What do I do next? Or how do I I mean, because if you're always wanting to move up and do more, it's gonna be hard to do that again, no matter no matter how good you are. I mean, you maybe you can sell a larger deal, but to get a check that big, do you think at did you think at the time, man, it's gonna be tough for me to do this again? Or did you think, okay, now I'm gonna do now I gotta do a hundred.

hundred million dollar deal a billion dollar deal and make this bigger do you do did you or did you say, you know what? I'm gonna enjoy it. Or but does that doesn't seem like that's your personality, you know,

Ron Knauer21:43

It it's not.

Brad Habansky21:44

we grew up in small towns and you have that small town chip on your shoulder like I do that you gotta prove yourself all the time. you proved yourself, you know, right? Didn't you? I mean yeah, yeah.

Ron Knauer21:52

Well, y y you you do in

your own mind, but you always continue to prove yourself to everyone else. Right? you always have to prove yourself to the customer. So you're always proving. And you know, the things that you know the and I think the the thing that I've always said, you kinda measure the person the size of their heart.

And the size of the heart is you know, I was like I said, I was also a catcher, so kinda hard headed too. So like to call my own game, call my own signals and put that into play it made me better. Wanting more wanting more. And so I wanted to be, you know, i you know, like like I said, winning's a passion, winning's addictive.

And once you get it, you get that, you know, addiction, you don't want to go backwards. You don't want to lose. And in the and the teams that I've led, the the the teams I've put together, and they said, If if you can't think we can win, I don't want you on the team. And so I would always ask my new team members, I said, Who in the room? Maybe twenty or thirty people in the room.

Who thinks we we can't win this deal? And then two or three people might raise their hand or half a dozen. It might c just could be an RFP. and I then and I said, Well okay, I tell you what, you're all dismissed from being in this room.

Or you can go away and I'll tell your managers that you don't want to play because you don't think we can win. Or you can go home today and come back tomorrow and tell me how you think we can win. It was always unanimous. They never wanted their manager to find out they didn't think they could win. And so we always set the cornerstone of we gotta win. We gotta find a way to win. And like I said, is understanding the client and you know giving a chance, you know, stick your foot in that door.

And you know, just you know, you just have the best people around you that think you're gonna win, and then you show the leadership aspect of where the client fits and how they fit in your company, and all the value is set centered on them, not the company itself. It comes out on top a lot. So that's that's kind of was my focus, who you put first.

one saying I I'll give you that I was taught by one of my man one of my really great mentors, he said, pay attention to the little things. All things are little. So which is really unique and I've always, you know, said said that to the people I've worked with. So don't let the little things go by because all things are little.

Brad Habansky24:21

Where where was where

did you meet him? Was he an I early day IBM guy?

Ron Knauer24:24

he was, actually. He was the one that recruited me to go to NYNEX Business Centers, actually.

Brad Habansky24:28

then you worked with him

for a while, then you went back to IBM w and

Ron Knauer24:32

Right.

Brad Habansky24:32

you left okay, but you stayed is he's someone you still stay in touch with now or or is it

Ron Knauer24:35

Still San

Kywith is one of the best entrepreneurs I've met. his name's John Pyle. And hello John, if you see this, I'll never forget it, pal. that's all the times are not glorious either, right? They're not glorious. They're dark times, bad times. And you know, you gotta be your best in dark times. In bad times.

Brad Habansky24:52

Give me one of the w

where where was the worst for you then?

Ron Knauer24:55

I would say probably well in my last part of my career. as you know I'm doing some consulting on the side right now and helping some organizations, individuals to to win and sell.

At the end of the career, at the end of my career, I had worked for a different couple of different companies that were had low integrity, low honesty, that I couldn't tolerate. and so very well-known names in the industry. I'm not going to disclose those here, but it just wasn't my style because my customers always knew, I'm gonna tell you the truth, you may not like it, but it's gonna be the truth of what we can do, how we can get it done, and how much it's gonna cost.

They believe it and they feel it because if they don't feel it, they're not gonna buy from you. They're just not.

How you make a customer feel at the end of the day is how you buy it. Whether that's a refrigerator, a car, shoes, whatever it may be. You know, put yourself in those situations when you buy anything instead, well, that guy was a pain in the ass. I'm not buying from him, or whatever it may be. Didn't like his shoes, or there's a reason that not buying. And a lot of times it's not the price.

Brad Habansky25:58

business is changing or you think it's it was this unique to those organizations

Ron Knauer26:02

I think that's unique. I think that it it's not universal. It's not universal.

I think, you know, I'm sure you do it, I do it, you know. I I I applaud salespeople. I think it's a great career.

and I think that if you do it the right way, you can make a ton of dough. Ton of dough to do that regardless of what you're selling. Whatever it may be.

Brad Habansky26:24

And it's and it's and I agree with you. I mean, the y I think it was I don't know what movie it was where they said something like, you know, the only thing you got in this world is is your word and your integrity, right? That's it. I mean and and if you lose that part, I think what's good for you, and most people don't have the this luxury is like you had enough money, you could probably tell to go fuck off. I mean, you know what I mean? You had that y you know and so y

Ron Knauer26:49

You could I mean they always said, you know, the fuck you money, right?

but you know what's enough, right? so you could but didn't want to. That this n not my character to to do that. some of the biggest challenges I had in in IT

I ran North and South America for DXC and put the digital program together. There are five of us reported to the chairman. super cool job. Super cool. And you know, if you think you've always been on call. I asked my new boss at that time because CSC bought HPE. And I said, what's your expectation of my response time to you? He goes, ten minutes.

Whether if you're not on an airplane, you better be calling me back in less than ten minutes. Night or day, seven days a week. So, you know, I don't know what doctors call us are, but I tell you that's on demand. Challenging,

We grew it's a twenty billion dollar company and you're, you know, on you know, reporting to the number two guy reports to the chairman. So you had a lot of pull, but a lot of you know, a lot of focus. There's a the old saying is the as a monkey goes up the flagpole, he has more opportunity to show his ass. you do, you're exposed, but we built great teams, built the digital practice,

for CPG, retail, manufacturing, aerospace. a lot of fun, travel the world. And you know, as you probably know, I've got five million plus miles in the air. And so that's that's a lot of buns on seat, right?

To do that. But the goodness is through all of that, my children has prospered, all highly educated and no debt.

You know, so that's the most rewarding thing for me. It is their success. and I'm glad I had the opportunity to to give them that.

Brad Habansky28:31

When you're when you're the take when you have this job at CSC, right, and you're you're reporting to the chairman, twenty billion dollar company. I mean, now I see, yeah, that the the big check at Comdisco wasn't the pinnacle. I mean, it's probably here, right? You know, and now you you

Ron Knauer28:46

Not at I

mean, we had some, you know, options that work out, right, at those roles. New jobs, new options. well there's also

Brad Habansky28:51

But but pinnacle in the sense of

your job and career, your your responsibility, your y the the level that you she

Ron Knauer28:58

That was pinnacle.

Brad Habansky28:59

'cause you're n yeah, you don't get much higher other than being the chairman, right? You know, I mean that's what I mean unless you're the chair yeah, yeah, yeah, yeah.

Ron Knauer29:03

Well, I wasn't the chairman. I reported to the second in command in the second command, but he

said, if anyone has a problem with what you're doing, have call me. So and a lot of people had a problem, you know, with it because we are the new guys and there were two from HP and three from CSC. There were five of us that they picked out of, you know, two hundred and fifty thousand employees.

We were on the big deal team, you know, big deals. Now they wanted more people from sales orientation to do that. And so they picked five of us and we went and built the digital practice for DXC. Super cool, great job. and then went to handle our largest comp customer in the world. And so here in Cincinnati, I let you guess who that is,

So, it it was it was a pinnacle of responsibility and the pay was great too and but closing those big deals along the way were really the ones that I'll say padded the the the wallet or the the the portfolio.

Brad Habansky30:02

where did you think you're gonna go with your career, or did you even think about it? or did you just kind of think I'm gonna keep going, moving up and and and see where it goes? Or did you have a plan,

Ron Knauer30:11

no, I didn't. And success begates success, right? You you win deals and you start all of a sudden you get really famous pretty fast. because at a deal that's worth five hundred million dollars, let's say, you're getting a call from the chairman about once a week or more. When's it gonna close? Remember Comdisco?

you know, on those national broadcasts, how many salespeople do we have? A hundred maybe across the board?

And I remember the conference calls, well, great American insurance, great American insurance, radar when's it gonna close? You know, we're all like on pens and needles. you're on the radar and that moves the needle in stock price. if in fact you can make a public announcement you win five hundred million dollars in this particular industry and this particular geographic area in the world.

it's gonna move the needle and that's why they want it. It's not really the revenue, but it's the recognition, the press, and the stock movement in which it it enables.

Brad Habansky31:05

Did you just want like okay, I got my big check from Comdisco and like you said, and you get kind of addicted to to the the success, I would guess, the money. And then there's a part, at least for me, the you know, recognition of being good at what you do by pe other people that do what you do, which i it's important, at least to me. is it that?

Indiana boy with a chip on his shoulder. It's like I I still gotta keep proving myself even though even though I've already probably most people after your two million dollar check could call it a career and say that was a good career, you know. but you just kept

Ron Knauer31:40

I was pretty young

though, Brad. I was pretty young at that point. I was thirty-nine years ol I was thirty nine years old. Thirty-nine years old, whatever that is. Thirty years ago. Thirty-seven years ago.

Brad Habansky31:43

I know, but I mean back then, I mean what was that was what was that? Two was that two thousand? Yeah. Nineteen ninety nine. So that kind of money was probably worth

double that, right?

what do you think it was? It kept 'cause it kept driving you to keep going.

Ron Knauer31:59

Well, you know, because of my my upbringings, you know, as the described early on. and but the good thing is it it that really motivated me even more to do that. to prove that you know, someone with my background can do it to do that. athlete, not a great student, good student, not a great student.

But that they could do it and I could overachieve better than anyone else because of the way I approached, you know, every deal or every career it's a passion. It's a passion and it's an overall attitude, a mindset I think is the better word. And there are a couple of books out there that you know, mindset oriented and you know, that enable you to,

alter your mind, your thinking, and enable says, maybe, you know, you know, who sets the standard? I decided maybe I should set some set the standard when it comes to selling professionals. Because regardless of the role you have, you're always selling.

And selling yourself, selling your service, selling a product, selling your company. I knew I was gonna be a sales guy. I just knew it. my dad was a salesman, my brother was a salesman, well, what the hell? Maybe I'll be a salesman too.

And so I was just fortunate enough and lucky enough to be in the right spot, right time, with the right people and the right teams to win. And I'm very thankful, very thankful for that. For my humble boy from

Greencastle.

Brad Habansky33:29

so for me, I feel like I have like my work persona, your home persona, which is who you are with your family, and maybe it's my friend's persona too, you know, and and then somehow there's a combination of all those. But what what was the difference do you think between your

Work run and then home run.

Ron Knauer33:48

Very little difference. I I want to

Brad Habansky33:49

Same is the same okay, so you had the same, yeah.

Ron Knauer33:51

be myself. Now, you know, it certainly if you and I go have beers, we're having a different s discussion.

But you can see at first hand. I didn't change from the office to the when we you would go to the ball game or whatever. That

was this. That's me. And when people become false, people can tell who you are and who you're not.

So be yourself. Be honest. High integrity. They if people like you, if they don't like you, they're not gonna buy from you.

Certainly I may do different things personally than I do professionally, but my personality is the same. I like to have fun, joke around, have humor in your in your approach. there's times to be serious and it's times to be funny or try to be funny. Make fun of yourself. I'm easy to make fun of myself. It's kind of an easy target.

Yeah, just be yourself. And you can tell that by the people that you associate with. And so, like yourself. You know, we're still friends today, you know what, twenty years later, twenty-five years later.

Brad Habansky34:52

Seems it's hard to believe it's up been that long. No, but you were great with me. you're a mentor of mine. So I mean I I appreciated you taking me under your wing and teaching me. I still like you you brought up, you know, game in the comp plan. I mean, I learned that from you, you know. So and I still do it to this day. You can figure out how you know what you know what I mean. So it's it's like

Ron Knauer35:11

Yeah, well I mean people used to call

me from around the country, go, how are we getting paid this year?

I'm like, well, look at page number six or whatever it may be, you know, right? And people it was surprising how people don't take the time to understand how they're paid. Especially a sales guy or a woman at that point, right? Every deal. Every deal.

Brad Habansky35:27

But turns it it determines how you structure every deal, you know?

Ron Knauer35:32

And but the thing, Brad, I think what made help me, I didn't sell the deal for the commission.

I knew it would come. Okay. I would maximize the sales commission, but not maximize it against the customer. Okay? So I would get paid. I knew I'd get paid, but I wasn't saying I was gonna try to sell something different than the customer wanted so I could get paid more. Never works. Never works. So understanding how I paid, not to be disappointed to when you sold it.

but to understand or set your expectations of what you're going to be paid for what the customer wants. That's the way I did it. Work and it worked. And it wor and it worked. And it worked.

Brad Habansky36:16

And and you did it well and you did it and you did it very well. You did it very well.

when we talked last time, you said, I mean, you you pointed to the three people right behind you and then your and your wife and you said, Hey, five million miles on the airplane, which by the way, I have a I think a million and a half, and I thought I had a lot, but that's that's five million.

basically said, Hey, the life I had led and the and the success I had, there was a cost, right?

Ron Knauer36:40

Sure, I I think you know, I wasn't home every night. I know a number of times I fly through the night from India to come to a baseball practice.

I still led soccer teams, basketball teams, baseball teams for my, you know, my daughter, both my sons. You know, my middle son, you know, we did travel soccer like you're doing travel hockey.

so, you know, I got home, I'm full time dad. And that was nothing more and full time dad and husband. You know, I played golf maybe three times a year, maybe, where you gotta flip the switch when you're around.

they knew what I had to do and I they res I think they still respect me for that today. When they see this we'll see, right?

but no, they you know, they're very appreciative for what I have done. They've told me that many times for what their mother and I have done for them. And yeah, you miss it, it hurts. and at the same time, you know, I still live very modestly.

Okay. Live in the same house I bought thirty seven years ago. now fortunately we did as you know, just recently buy another vacation home, but it was one of those things that was due in time and wanted to do that and have a place to go and and continue to build great family memories.

Family comes first, man. Family comes first

and I used to fly home at you know, midnight, whatever, six AM, three AM, drive all night to be home for dance recitals or you know, whatever it may be. Whatever it may be, a golf tournament, you know, golf match, baseball game, whatever it may be.

Brad Habansky38:19

it did it ever cause problems, I mean, at home? I used to travel a lot too. and you know, I think my my wife liked the things that came with it, we could go on vacations, we could, you know, had a nice home and all sort of sort of stuff. But it was also a side of her that, you know, it put a lot of the burden on her to

to do a lot of things that, you have to do every day with raising a family and making the breakfastes, you know, making the lunches and, you know, going to parent teacher conferences, all those things that I'm I'm assuming you like me, we missed a lot a lot of that, you know. was that at all difficult?

Ron Knauer38:57

for me to say no I think would be untruthful. but surprisingly, Brad, I didn't miss too many parent teacher conferences because I education's a big deal for me.

and I w you know, so always had my parents always said, Hey, better not mess up at school, right? We

kinda had the same rules of don't mess up at school because you know you're gonna take a little more grief at home than you do at school.

the when we made an agreement, my wife's name's Laura, as you know, and we made an agreement that I was gonna go for it, right? And she's done a and has done a wonderful job. And without her I couldn't have done it. and I would recommend like you'd having a great partner that you can share things with, understand with. It was a deal. You know, just like anything else.

is, you know, because of the efforts we both put in, then we're both, you know, benefiting from that today even. And even though I've been really basically retired for three years. So without her it would have been very, very, very difficult.

Brad Habansky40:03

last time we talked you said something that stuck with me. You said, you know, I beat the odds. tell me a little about what that what that means.

Ron Knauer40:10

Well, you know, and and maybe I should think about it w on and that answer we can have another call, but maybe that's version two. But

where I came from. that I was we I didn't go to a big flashy school.

Wasn't a great football player, you know, so basketball, no. but baseball was a a dream for me. And when that dream was broken, that set a new, you know, course for me. I saw people in IBM that were

much smarter than me and more talented than me and had better backgrounds in you know better educations bet you know the whole nine yards a little kid you know that grew up blue collar in Greencastle Indiana with parents that are farmers and grandparents that had elementary school educations it doesn't happen very often

That you say, I'm gonna beat the odds. And that's where I got lucky. I beat the odds. I got out of a small town, went to a bigger town, got a little bit more, I'll say, wisdom under my feet about street wisdom and how things work on the street. And I put that into play. and so

through my college career, through my college education, through my early career is people would say things that I knew just weren't true in the way that worked in the street. And so having that little bit of wisdom of being able to go outside and understand the real world really helped me a lot. And putting in that into practice

and then, you know, my philosophies and beliefs are not real advanced as the things that I've showed you before. Right? so

That's gonna always said I I it's nothing scientific about success, about selling success. And I think you know the books that you read and I can show you the books on the you know on the on the shelf up here, you know, that that I've read, you know, that are really, really unique. And I get ideas from those. And you know, actually one of the best closures,

is was out of one of those books. It just so you can learn from others on how to close, how to do you know, unique types of things. And you know, I would just I just never gave up. I was against the odds. I that's the kind of way I looked at it. Now because I knew I had to make it up somehow. Whether that's attitude, mindset, tenaciousness,

understanding of people, understanding of the products, whatever it may be, I had to be better than most people, than

Brad Habansky42:51

Than everybody else. Yeah.

Ron Knauer42:53

not everybody, just the people I'm competing against. So you know your competition and you know it you know and you know your customer, you know your customer better than your competition and you know yourself and you put that on the work, it's a winning solution.

Brad Habansky43:08

I got one last question. so you last time you also said something that yeah, I thought was great. when you said you were sitting in your house, the new house in Saint Hilton Head, I don't you know, with Maddie, I think it was, and she said, you know, Dad, did you ever think that you would have all this?

did you ever think that you yeah.

Ron Knauer43:27

no. No.

No. Never had.

as you know, she's the youngest and she's seen, you know, the whole gamut, right? and you know, she's a second grade teacher, right? And I think it's a great profession and she's d doing extremely well and they have this beautiful new home.

And she said, Dad, would you did you ever think you would have this kind of you know success? I go never in my wildest dreams, Maddie. Never. I didn't, but you had to keep going and see if the dreams could come true. And for me it's it's not a dream, but it it worked out really well so far.

Right, you never know what phase two might come up, Brad. But I'm enjoying what I'm doing right now. And but no, I I never dreamed that I could achieve what I achieved in the 44 years of IT selling. but it's a long time. but I'm glad I did it, and I'm glad that I had the family around me to make me successful.

Brad Habansky44:30

I was thinking about that, you know, whatever you work, twenty two year old kid sitting in that IBM office waiting eight hours for the guy to which, you know, the guy making you sit there for eight hours. First of all, you gotta think about what you the hell who the hell would do

Ron Knauer44:43

Ha ha ha.

Brad Habansky44:45

that to somebody, you know, without coming out and you know, but what do you say to him now if you as a as a sixty-seven year old guy sitting here having this house in Hilton Head and three kids?

Ron Knauer44:53

I saw him. I saw the guy.

Brad Habansky44:55

no, I'm saying what

Ron Knauer44:55

I saw him.

Brad Habansky44:56

do you s what do you say to yourself?

Ron Knauer44:59

well, what I let me tell you what I told him first, right?

Brad Habansky45:01

Okay, yeah.

Ron Knauer45:03

So he's a southern gentleman, you know, he's got the suspenders, you know, black tie, bald head,

kind of thing. And actually I saw him at an IBM reunion about ten years ago. And at that time I was working for HP because you're still, you know, like he had a black X on you if you worked for Hewlett-Packard, if you w from IBM. And I walked up to him and I said, Jim,

I want to thank you for the opportunity you gave me. I said, you gave me a chance, a chance to be successful. And I took that chance and I ran with it. So the message is that he I mean he was had no idea what I was doing, right? Had no idea of any financial reward or success that I had had.

He goes, I'm glad for you. I'm really glad. He said, You had the heart. And that's what I saw. Did I have the capability? Who knows? I don't know. But he gave me a chance to succeed. And I said, I can't pass this chance up.

And that motivated me to do that. Like I said, I started at IBM. Three weeks later I got married. So I was off and running from that standpoint. but without that chance, this all would never happen.

Brad Habansky46:20

Well, that's great. Hey, Ron, thanks for thanks for coming on. This was great. It was great chatting with you. It was great talking to you again. And, you know, I want to thank you two for everything you've done for me.

Ron Knauer46:30

Well, it's my pleasure

if you want to do a panel or anything like that, guy, that'd be great. I'll come to Chicago and do it. I'll I'll do it in Chicago with you.

Brad Habansky46:37

I like that too, but your story's more interesting to me.

we I I like to do that too, but I mean your story's great. is for people that are trying to figure their shit out, you know, a young age and and there's a lot of ways to do it. there's a lot of ways to be successful and move through life and it's it's just this is how you did it, right? And so that's what that's what it's about.

Brad Habansky46:54

That's Ron Knauer's road. Never a straight line, but every turn led somewhere. If this one landed for you, follow the winding road show wherever you listen, and I'll see you on the next one.

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